The terms and conditions described in this document apply to the Dedicated server hosting services (referred herein as the ‘Service(s)’) provided by Resellermarkets.com, Resellermarkets.com will be referred to as PROVIDER for the sake of brevity in this document.
When signing up for a Dedicated server hosting account with the Provider, the Customer agrees to abide by the rules and provisions explicated in these Dedicated Terms of Service, as well as all their coherent policies (Order Verification Policy, Acceptable Use Policy, etc.) mentioned herein.
The Customer of our Services should also be aware that when signing up for a Dedicated server hosting account with the Provider, he/she agrees to position data on our servers and make it accessible to the wide internet public. In this respect, the Customer understands and agrees that it is beyond the power of the Provider to restrict any public access to this data and guarantee the security of the Customer’s files. The Customer, therefore, is completely in charge of protecting his/her web content on our Dedicated servers and should consider carefully each piece of information before uploading it to his/her newly allocated Dedicated server space. We highly recommend that Customers avoid publishing online personal data that could be abused.

SERVICE AGREEMENT; ENTIRE AGREEMENT

The Provider shall provide its Services to You – the Customer – under the Terms and Conditions explicated in this Service Agreement. The Agreement is intended to keep the integrity of both the Provider and the Customer and to protect both parties from liability. This Service Agreement will be enforced to ensure the speed, power, performance, and reliability of our Services.

The Service Agreement, together with the Order Form, the Acceptable Use Policy (AUP), and any other policies or agreements mentioned in this document, constitute the whole act of convention between the Provider and the Customer.

RULES FOR ACTIVATION AND MONTHLY PAYMENT BASIS OF THE DEDICATED SERVER HOSTING SERVICE

Upon submitting of the online order form, the Customer agrees to abide by our  Resellermarkets.com Order Verification Policy

This document contains all details about our order verification procedure. Its aim is to fill you in on our policy towards Internet frauds. Our company’s policy is to strictly scrutinize each new order and verify the payment details of each new customer.

How does the verification procedure take place?

*Step 1.* You place an order for a hosting account with us through our order form. A money transaction follows through the selected payment method.

*Step 2.* We receive a notification email from our authorized retailer (PayPal, WorldPay, 2CheckOut,other payment gate way) for the transaction.

*Step 3.* An order verification procedure commences within one hour or longer after the notification has been received (on weekends this period may be longer).

*Step 4.* A sales representative of ours compares your IP location with your billing address and the location information given in your hosting account.

*Step 5.* Payment confirmation by phone is made at a time convenient for you. If we can’t reach you by phone, we’ll send you an email, asking you to present us with your payment receipt details or another phone number which you can be reached at in order to confirm the payment. If within a 48-hour period you still haven’t confirmed the payment, the order will be cancelled and the account will be blocked.

IMPORTANT: All new PayPal payments come to us with a status ‘Authorized’, but no funds are cleared into our account yet. Within the period of 48 hours the ‘Authorized’ status should be updated to either ‘Capture’ (if we approve the payment), or ‘Void’ (if we fail to approve the payment). The funds will be cleared into our account as soon as (and only if) the payment goes into ‘Capture’ status. Please, MIND that your successfully cleared payment will consequently show up with the following statuses – ‘Authorized’ and ‘Capture’, in your PayPal statement. This does NOT mean that you have been charged twice for the service.

We take no responsibility if, during the order verification process, the domain chosen by you has been registered by someone else, since we register domain names only after the payment has been confirmed. If this is the case, then you might wish to register another domain(s).
and the following provisions:

1. The payment of the Dedicated server hosting service is set up on a monthly basis. The Customer agrees to pay for the rendered Dedicated server hosting services in advance for each monthly service term.

2. Non-Payment of the service shall result in a immediate service disconnection. Customers failing to secure payment by the time of the due date will incur service interruption. The data hosted on the Dedicated server will be kept for 3 days, after that it will be permanently deleted.

3. Setup fees and monthly service fees are non-refundable. The Customer agrees to a no-refund policy in advance.

SERVICE GUARANTEES; DATA BACKUP SERVICE GUARANTEES


The Provider guarantees 99.9% network uptime and server stability. This, however, does not refer to problems stemming from:

1. Server Hardware Breakdown;

2. User error(s) or purposeful interruption(s) of the user service (e.g. if the client shuts his/her own server down, the Provider is not responsible for the downtime);

3. Failure due to software that is not explicitly supported by the Provider. If a hardware crash provoked by the Customer consequently happens, the Provider is beyond the control and responsibility for the resulting downtime.

4. DATA BACKUP
Due to the specificity of the Dedicated server hosting service, providing Customers with fully independent and self-managed hosting environment, the DATA BAKCUP of all Customer’s website contents and databases is solely Customer’s responsibility, as well.A 100 GB FTP backup storage is available as a part of our Managed Services Package.

 

SERVICE ACTIVATION AND CONTINUANCE TIMESCALES
SERVICE ACTIVATION


For newly signed up clients – the Services are activated only after our Sales Department gets in touch with the Customer over the phone or by email to verify the payment details (this is required due to the high fraud activity spreading online, and in order to be prevented fraudulent account usage). The payment verification procedure is obligatory and if we fail to approve a transaction within 48 hours of the payment submission, the funds will be credited back to the payer and the order will be canceled.

For existing customers -“ the services for existing Customers, including upgrade services and renewals, are activated immediately after our Sales Department receives the according service payment.

CONTINUANCE TIMESCALES
Dedicated Server Accounts – The newly-created Dedicated server hosting accounts with the Provider are valid for 1 month. They can be renewed on a monthly basis, i.e. for another month that will be added to the official expiration date of the Dedicated server account.

CANCELLATION, REFUND & MONEY-BACK; CHARGEBACKS
CANCELLATIONS
In order to cancel a Dedicated server account, the Customer must send a support ticket to the Provider’s Sales Department via his/her Dedicated management account and provide any authentication credentials requested by the Provider. Any other form of cancellation request will not be accepted.

REFUNDS
Dedicated server hosting accounts -“ The Dedicated server accounts are set up on a monthly prepay basis. Customers may cancel their accounts at any time, however they will not be entitled to a refund for the unused period of the prepaid month, since these services do NOT include Money Back Guarantee. Any incentives offered to the Customers upon sign-up will be also cancelled.

CUSTOMER RESPONSIBILITIES; ACCOUNT REGISTRATION AND MANAGEMENT
In consideration of their use of the Service, Customers agree to:
Provide true, accurate, current and complete information about themselves as prompted by the registration form of the Service. Maintain and promptly update their registration data to keep it true, accurate, current and complete. If the Customer provides any information that is untrue, inaccurate, not current or incomplete, or the Provider has reasonable grounds (at its sole discretion) to suspect that such information is untrue, inaccurate, not current or incomplete, the Provider has the right to suspend or terminate the Customer’s account and refuse any and all current or future use of the Service (or any portion thereof). If untrue details are used in order to avoid VAT the customer can be held responsible by the respective national tax collecting agency.

When introducing any changes to their contact details, Customers are obliged to notify the Provider in the course of 10 business days after the changes become valid. The introduction of changes should be done online through the customers’ Dedicated Management Account, not via e-mail.

Customers will receive a password and account designation upon completing of the registration process of the Service. Customers are responsible for keeping the confidentiality of their passwords and accounts, and are fully responsible for all activities that occur under that password or account. Customers agree to:

Immediately notify the Provider about any unauthorized use of their password or account or any other breach of security;

Ensure that they safely exit (log out from) their account at the end of each session.

The Provider cannot and will not be liable for any loss or damage of account information arising from Customer’s failure to comply with this provision.

If a Dedicated server hosting account is registered with details different than those of the person who paid for the account, and in the case of any dispute, the Provider will take the side of the person who paid for the account and shall not provide access to any other person, since -“ a hosting account owner is and will be considered to be the credit card /PayPal account holder.

The client is obliged not to delete the provider’s SSH key, which provides root access to the server. The root access will be used by the provider in 2 cases only:

When there is a problem with the server and, as a result, certain services do not run properly – the provider may fix it as he sees fit.

When there is a report from a third party concerning some sort of abuse, for example, spam, the provider can identify the spammer and suspend him, of which case the client who is in charge of the server will be duly informed. The client, on the other hand, is obliged not to let problems of such kind happen again, whether or not involving that particular abuser. If there are repeated abuse reports – the provider will charge the client $200 for each report, because the latter is obviously unwilling to assist in terminating the abuse actions on the given server.

The client is also obliged not to terminate the SNMP service activated by the provider to keep track of the used IPs on the server. Upon a termination of the SNMP service -the provider will inform the client and the client will have to reactivate the service in 48 hours. If the client does not cooperate – the provider can suspend the client’s access to the server at his own discretion.

NO UNLAWFUL OR PROHIBITED USE


1. SERVER USAGE
The Provider expressly bans the use of any Dedicated server hardware or software for trying to illegally access another hosted machine or network. Customers may not attempt to gain unauthorized access to any of the Provider’s Services, other accounts, computer systems or networks connected to any of the Provider’s Services, through hacking, password mining or other means of close nature. Customers may not obtain or attempt to obtain any materials or information through any means not intentionally made available by the Provider’s Services. For more detailed information regarding all prohibited uses of our server network, please closely review next chapter of these Terms and our AUP (Acceptable Use Policy). If you still have inquiries over the matter, feel free to contact any of our Customer Care representatives.

2. HOSTED CONTENT
Server content MUST comply with the parameters stated in this TOS and our Acceptable Use Policy. Web content requirements exclude the publication of illegal content or content considered inappropriate otherwise. If any of the Provider’s Services are used for the illegal purpose of SPAM or UCE, they will be instantly terminated. Customers are solely responsible for the content of their messages. Using the Provider’s Services in connection with surveys, contests, pyramid schemes, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or other) is prohibited. In this light, the Provider expressly forbids any breach of Federal, State or Local regulation, including, but not limited to, the transmission of: copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. The Provider’s Dedicated servers CANNOT be used for the propagation, distribution, housing, processing, storing, or handling in any way of lewd, obscene, adult or pornographic material, or any other material which is considered impermissible by the Provider’s Dedicated Terms of Service (this document) and the Acceptable Use Policy (AUP).

3. CUSTOMER AGREEMENT
As a condition for Customer use of the Provider’s Services, you -“ the Customer, agree that you will not use the Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices, and our Acceptable Use Policy (AUP). The Provider’s Dedicated servers can be used explicitly and only for legal purposes, and each attempt for taking indecent advantage of the servers, inconsistent with the rules, will be immediately counteracted. The Provider reserves the right at any time to disclose any information, as the Provider deems necessary, to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove from the Services any information or materials, in whole or in part, in the sole discretion of the Provider.

REFUSAL OF SERVICE


1. SERVICE DENIAL
The Provider will thoroughly scrutinize all received orders and decide, to its own discretion, which of them do not comply with the officially stated requirements for use of the Provider’s Dedicated servers. The Provider reserves the right to refuse Service to unlawful parties.

2. SERVICE DISCONTINUANCE
The Provider reserves the right to discontinue the Service provision to any subscriber that the Provider deems, at its sole discretion, has violated any condition of the Service explicated in this Terms of Service and/or the Acceptable Use Policy.

 

Resellermarkets.com Privacy Policy


PRIVACY OF YOUR PAYMENT DETAILS


We use encrypted SSL connection to process your credit card information and DO NOT store any of your payment details in our system. The payments are carried out in the background by the PayPal ,2checout payment processing gateway., we guarantee fast and secure processing of your payment. Not only do we NOT make a record of your credit card details in our system, but also – for maximum online security – we do NOT share this information with any third party.

PRIVACY OF YOUR ACCOUNT
We consider your registration data and the content of all your messages private and confidential. The header of the messages that you send will contain your name (e-mail address) and Internet Protocol (IP) address. We will not intentionally monitor or disclose any of your e-mail content or registration data unless we are required to do so:
• to enforce these Terms and Conditions,
• by law,
• to defend ourselves in any legal action,
• to protect our property.

Since your password is essential for protecting your privacy, we encourage you to NOT share it with anyone and change it frequently. Additionally, you agree to respect the privacy and confidentiality of others.

PRIVACY OF YOUR REGISTRATION DATA
Resellermarkets.com collects certain information during the registration process. The personally identifiable information that Resellermarkets.com collects includes first and last name. Resellermarkets.com also collects non-personally identifiable information, such as country, age, gender, etc. You may update your Registration Information at any time from your client Control Panel – > My Account
We may disclose aggregate registration statistics in connection with our marketing activities.

WHY WE NEED THIS INFORMATION
Your registration information is needed in order for us to operate the site, to provide support for your account, for statistical purposes, etc. Resellermarkets.com will NOT send you any unsolicited information, including e-mails, except as mentioned hereby.

New customers will receive a Resellermarkets.com welcome e-mail containing information about the features provided by the Service, as well as WHCP (Web Hosting Control Panel) and FTP login details. Resellermarkets.com may also send system notifications upon need, related to any upgrade, maintenance or other service issues concerning your hosting account.

Resellermarkets.com will keep your personally identifiable information private and will NOT share it with any unauthorized third parties.